Shipment & Returns
I love yarn and can’t wait to get my hands on it after ordering, which is why I strive to ship all orders within 24 hours.
Fast and safe Shipping
Your goods will be sent with the Swiss Post. Unless otherwise agreed. Switzerland: Parcel up to 2 kg CHF 8.10. For deliveries abroad, the postage depends on the country in question.
Cancellation is only possible before Shipment.
We accept a return of the goods within 14 days without giving reasons. The item must be unused and in perfect condition. The purchase amount will be reimbursed minus the expenses incurred for shipping. A return must be announced to firstname.lastname@example.org.
It is important to us that you are happy with our products! If the customer is not satisfied, the goods can be returned within 14 days. The purchase amount, minus shipping costs, will then be refunded. A return must be announced to email@example.com. Complaints must be made within 14 days of receiving the shipment to firstname.lastname@example.org. Valid claims entitle the customer to enter a replacement delivery or a refund.